Sales Conditions

According to Decree Law No. 24/2014 of 14 February, the customer has the right to terminate the contract within a maximum period of 14 calendar days after the date of receipt of the order.

1. Exchanges / returns of products ordered online will only be accepted up to 14 days after the date of receipt of the order, as described in the legislation that regulates this sector. The returned products must be accompanied by the invoice, manuals, accessories and original packaging intact, any associated offers, as they were sold and sent to the customer.
2. The period for exercising the right of free withdrawal expires 14 days from the day following the day on which the customer or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
3. For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent to Made in Madeira before the end of the resolution period.
4. The customer must return the goods without undue delay and no later than 14 (fourteen) days from the day he informed Made in Madeira of the free termination of the contract, considering that it is respected if the customer returns the goods before the expiry of this period of 14 (fourteen) days. You must return the goods properly packed, with original packaging to the following address (headquarters):
   Made in Madeira, Lda
   Rua do Sabão nº 53
   9000-021 – Funchal
5. All refunds are processed on Friday. As a rule, banks make the transfer within 1 to 2 business days.
6. The costs of returning the order will always be fully borne by the customer, regardless of its nature or size. If the product to be returned cannot be returned by regular mail, its cost may reach a maximum of € 100, depending on the volume and weight of the product to be returned.
7. The refund will always be made through bank transfer, and will only be carried out after verification by Made in Madeira of the conformity of the product’s condition as well as its packaging, manuals, accessories and warranty seals.
   Returns will not be accepted for products whose original equipment boxes are damaged, torn, crushed, etc., in order to ensure that the product arrives at our premises properly accommodated in order to guarantee its resale.
8. If the product to be returned has any offer, it must also be returned in perfect condition and in its original intact packaging, if this is not the case Made in Madeira will discount the value of the product to the amount to be returned to the customer.
9. All refunds, exchanges and returns of items purchased online will be treated exclusively by the same means, excluding the resolution of these cases at the counters of physical stores.
10. It is mandatory for the customer to test and confirm the proper functioning of the components purchased before installing on the equipment and before removing the protective films, security seals, glues, etc.

Only returns for components whose protective films have not been removed and do not contain any traces of assembly or use will be accepted.

• Repairs involving the replacement of parts or components must be carried out by specialized personnel, as we are not responsible for defects caused by assembly error on the part of the customer.
• Made in Madeira will not accept returns of any products (damaged or under warranty) sent to our offices for collection.
• Made in Madeira will not accept returns for any products ordered to measure or customized for the customer.
• Returns of hygiene or personal care will not be accepted.
• Made in Madeira will not accept the return or exchange of items after use. The customer will be held responsible for the depreciation of the asset, if the manipulation carried out to inspect the nature, characteristics and functioning of that asset exceeds the manipulation that is usually admitted in a commercial establishment, in which case it is considered that the asset does not meet the conditions for the termination of the contract can be completed and therefore the return or exchange is not accepted by Made in Madeira.
• In case of damaged product (or any missing accessory) that occurred during delivery of the order to the customer, the claim must be communicated to Made in Madeira within a maximum period of 48 hours for insurance to be activated. After this period, complaints will not be accepted. If the customer finds that the product packaging is torn, open or in poor condition, he must refuse the order and indicate the reason for the refusal on the carrier’s waybill. If the customer accepts the order and it is in poor condition, he should always mention in the transport guide that the same vine was damaged and if he does not do it, the responsibility will be borne by the customer.
• If the ordered product is damaged, we will collect it at no cost to the customer, if the damage has been reported within 48 hours after receipt of the product. If the malfunction does not occur, the cost of collection and return to the customer will be at your expense.